Customer Reviews |
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// Read what our customers have to say about their Brake Team experiences!
Great service. The guys who took my truck in were extremely communicative with phone calls and cooperative with service. I had to wait a while when I initially came in but the manager was extremely apologetic and got my truck serviced promptly. The managers cooperated with me in finding a cost-effective way to service my vehicle.
-Heath, Aloha customer
Your store booked us on the phone with 45 minutes notice and completed the job as promised. The price agreed to was upheld and the brakes work fine. I hope they also last 81300 miles like the factory originals. Your ads profess equal quality to factory original, so let's see how correct you are...If that stands the test, I will be the best source of advertising you have ever had.
-Roger, Tigard customer
I had my old Honda Accord brake checked and repaired in the Hazel Dell Braketeam store last Monday. For a long time, the brakes of my car did not do well. Every time when I pedaled the brakes, the car would shake and the brake did not brake smoothly. This problem has been worked several times before in other stores in Houston, TX, in Winston-Salem, NC and in this metropolitan area, and the problem had never been solved. So this time when I found some noise in my brake, I did not expect any better job than just fixing the noise. However, when I picked up my car in Hazel Dell Braketeam, I was amazed to find that the brake not only didn't have any noise, but it braked very smoothly and evenly, just like a new car. I originally planned to get rid of this car soon, but now I would like to drive another 30,000 miles on it. Great job! Your front desk clerk also was very nice and polite. I certainly would like to do my future repair job in The Braketeam.
-Di, Hazel Dell (Vancouver) customer
I received excellent service. I was able to drop my car off at 1:30PM, and have it done within 2 hours. I also was given a full explanation of what was happening with my brakes and the cost to fix. Every employeee I encountered was friendly and gave me a comfortabel feeling while I was there. I will definitely go back there for my brake needs, as well as for some of the other services you offer like tune ups, etc. I will also recommend the Brake Team to friends and family. A great experience overall.
-Chad, Aloha customer
safety is important to me and Dave cole the gresham braketeam location manager has always been very friendly, thorough and professional every time i go to change my car's oil. i appreciate his honesty and knowledge for all what he does for me and for others. he is excellent and thats the kind of people we want to see every day in businesses to make this economy going forward and turning around to a positive change
-CAROLE, Gresham customer
We sold our 1999 Ford Ranger truck in one day and the buyer requested the truck right away. We wanted the truck to be serviced before being sold so we called the Break Team last minute. They were happy to service the truck and had it ready the next day. We appreciated their promptness and getting the job done. Thanks Rocky and Gina!
-Chuck, Mill Plain (Vancouver) customer
Great service, great communication, great price. Even with a water clean up from a broken pipe and a delayed parts delivery, they took care of my Ford Escape in a professional and timly manner. They explained to me exactly what they needed to do and why. The quality of the workmanship was fantastic. The parts were OEM quality or better. I will gladly return to this shop for further repairs.
-John Mark, Gresham customer
Great Service! I drove by on my way to work and saw the deal you have for $88.00. So I stoped in. They guys there did a great job inspecting my car and got me a great deal on the work. I will be bring back my other car a 1998 isusu rodeo to them here in the next couple of weeks to get it worked on as well. I took them a couple of hours to get the job done and the car is woking great now. Its good to know that there are still companies out there who are so dedicated to customer service. I will be telling everyone about the fantastic service I receved there.
-Kenneth, Aloha customer
I would refer friends here. It took awhile for the brake team to diagnose what all was wrong with our vehicle. But after I received a phone call and I knew the mechanics recommendations, they were able to execute the repairs. Jeff was very friendly. It was a good experience. I will return for service on my vehicle again.
-Laura, Aloha customer
I had my brakes worked on Saturday, April 24th. It was my first time taking my car to Brake Team. I was impressed with the friendly service that was provided by Dave and Ricky. The store's appearance was very clean and didn't have the grungy feel that I have had other automotive places. Dave and Ricky did a thurough inspection of my brakes and called me promtly letting me know what work needed to be done. I appriciated for the quick service on my car, which allowed me to continue my errand for the day.
-Kevin, Mill Plain (Vancouver) customer
The staff was very efficeint in their checking out of my brakes on the inspection they did on my car. The staff was very professional in their dealing with customers at the 181st and Powell. The work that the technicians did on my car was very professional. The staff explained everything in detail to me to my satisfaction, about my car which is a 1998 saturn. I felt the work and the service was done in a very professional manor, with the staff being very professional also. I will go back and have more work done in the future when nedeed.
-Jack, Gresham customer
EXCELLENT SERVICE. WORKERS WERE ABLE TO CONFIRM THAT I REALLY DIDN'T NEED BRAKES AS I WAS TOLD ELSEWHERE THAT I WAS. FRIENDLY STAFF, CLEAN WAITING ROOM, FREE COFFEE AND BISCOTTI! AND HAVING A TV TO WATCH WHILE I WAITED WAS NICE TOO. APPOINTMENT DIDN'T TAKE ANY LONGER THAN WHAT I WAS TOLD, VERY EFFICIENT.
-WENDY, Hazel Dell (Vancouver) customer
AWESOME. I've never been so impressed with both the honest and efficiency of a shop before. My husband and I will be bringing our vehicles back for every service you offer, should the need arise.
-Stephanie, Hazel Dell (Vancouver) customer
I got a complete brake job, at your Tigard facility, on my 1993 Saturn. My car is showing signs of age, and since I live on the Washington coast, where it rains over 70 inches every year, my car's brakes were rusted out. You bested the estimate given to me by Les Schwalb when I brought my car in to your place for a second opinion. The person I was in contact with at your place was very nice, personable and professional.
-Marlene, Tigard customer
I was extremly satisfied with the service I recieved. When I first arrived Eric came walking up to my car and geeted me, he even knew my name. Then I wanted a coffee and asked if there was a Starbucks within walking distance. The guy said, no but then he have me his untouched new starbucks coffee. Then after they checked out my car and decided what they needed to do, they drove my daughter and I home so we didn't have to wait there as they worked on my car. Eric drove us home and even helped carry my daughter and the carseat and the diaper bag to my apartment. He even offered to pick me up when I was ready to go back and get my car. I was not expecting to have to pay so much that day on brakes, but they gave me a $15 discount to help. I will deffinetly return to the tigard Brake Team next time I need any work done on my car that they can do. THANKS GUYS!!!!!
-Jessica, Tigard customer
EXCEPTIONAL SERVICE!! After shopping around, I pulled in to your shop and found the best value for the work I needed. Upon completion of the inspection, Justin explained to me, in detail, what was found and showed me first hand the condition of my brake system. All my questions and concerns were answered promtly. I am disabled and a fixed income and appreciate the time that Justin took to work with me within my budget limits. We came up with a course of action that addressed all the safety issues with my car. He also explained to me that the 3 things I postponed would cause above average wear on the brakes and made sure I understood the situation fully. The mechanic, Daryl, who actually performed the work on the car paid strict attention to detail in his inspection and workmanship. I cannot express my thanks enough for the quality, care and professionalism of your staff. I will definitely recommend and refer my freinds and family members to your shop.
-James, 82nd Ave (Portland) customer
I am giving Brake Team a 5 star rating. I believe that I was treated fairly and not over charged like some of the other auto repair business. The customer service was great and awesome that you were not talking to a machine, I really appreciate that. I will be referring others. Thank you
-William, 82nd Ave (Portland) customer
I was very impressed with the level of care i recieved at your Tigard store. My brakes were shot and i thought a big repair bill was in store for me. the man who helped me through the process, Juan Salas, was extremely helpful and did everything he could to soften the finacial blow. i walked away with a lot more money than i thought i would, in less time, and with a safe car. thank you so much, juan salas, for helping me with finding an honest, compitant auto shop. you have definately earned a customer for life. give this man a raise!
-Zach, Tigard customer
Came in with noise coming from rear driver's side brake. Needed new pads. Spent a lot less than I thought that I would. Also, done a half hour sooner than expected. Really courteous staff and reasonable, quick work. I'll be back again for sure.
-D, Tigard customer
Good Experience. Rocky checked me in at the counter and called me after the initial inspection before they performed any services on my vehicle. He was extremely helpful answering all of my questions and gave me a lot of useful information.
-Jeff, Mill Plain (Vancouver) customer
the $88 price is what I paid for my brake pad replacement. I am satisfied. I knew I needed new pads as the brake grinding noise started about two weekends ago. I know from past experience that brakes will only get worse if you ignore them. I set an appointment for about 45 minutes after I called; dropped the car off. They called me to tell me what the estimate was going to be (their "sales call"): rear brakes were fine - the front needs fixing. They recommended pad replacement and rotor turning (grinding). With only 29000 miles, I did not think the brakes needed more than pads. I told them I only wanted the brake pads replaced - and they did. It was ready about 15 minutes after they told me it would be ready. Other customers got the news that they needed new rotors and/or calipers - both front and rear - and no one likes that news. But the manager guy at the Aloha Brake Team was a straight shooter as far as I could tell. I will take my other car there without hesitation. Thanks guys
-Anonymous, Aloha customer
After being told by two different "big name" car care centers that I needed to completely replace the rear brakes in my truck, I decided to go to Brake Team in Gresham because I saw the $88 advertisement and was sure I at least needed new brake shoes. When I went in the manager Chris had my truck test driven and inspected my brakes. I was THUNDERSTRUCK when he told me I didn't need to do ANYTHING to my brakes! He said my pads and shoes could go another 12,000 miles and quoted me what service I should get in a YEAR! I couldn't believe he didn't try to soak me for parts and service I didn't need!! I will be a regular customer of Brake Team henceforth. Thanks Chris!
-Jeff, Gresham customer
I came to you guys after being very rudely treated at Les Schwab. I got new rear brakes and was very happy with the service, speed and just everything about the Break Team in Tigard!!! I will definately come back to you guys the next time I need anything done to my car.
-Nik, Tigard customer
Very nice and explained exactly what was wrong and showed me what was wrong. I felt completely comfortable and I wasn't talked into buying anything or felt like I was being scammed ,unlike when I go into other car places. I appreciate their swiftness in fixing my car and how friendly everyone was. I will be back
-Sage, Tigard customer
I just wanted to take a minute to say that I was very impressed with The Brake Team. My 2002 Mitsubishi Lancer has had a very funny noise for years, and the last time we had our brakes fixed at Firestone it didn't go away, even though we asked them to fix it. Chris, the guy who worked on my car did a great job replacing my front brakes, and that sound disappeared without us asking about it. Also, John the store manager was very helpful and informative with my inspection and explaining the work I needed done, and was not pushy at all like Oil Can Henry's or Jiffy Lube is. Thanks guys, I'm extremely happy. Oh, and it only took a little over an hour to do.
-Derek, 82nd Ave (Portland) customer
GREAT PRODUCT, EVEN BETTER SERVICE! I went to Brake Team after checking with several other brake "specialist". The promise of a reasonable rate seemed too good to be true so I was a little leary at first, but my bill was exactly as promised. Even more surprising was the level of customer service that I received from these guys...awesome! Thanks Brake Team! You earned this referral!
-Michael, Mill Plain (Vancouver) customer
Pat did my brakes... and adjusted the rear brakes on my ford explorer. I have had this vehicle for ten years. Every time I would have the brakes done my explorer pulled to one side when applying the brakes. This time when Pat fixed it correctly...I had to hit the brakes pretty hard in traffic and I was amazed how well they worked. They have never worked that well in ten years.... thank you Pat!
-Mike, Hazel Dell (Vancouver) customer
I have never had an experience with my vehicle go so well, even though i could not afford all the work that was needed. The guy at the front desk (Joe) was so helpful and honest, i actually could not believe how much he was willing to help! I will never go anywhere else for my car, you have a customer for life!
-Robin, Tigard customer